Refund and Returns Policy
Once an order has been placed with VA Design through the website, confirmed by VA Design and been sent by the manufacturer to the client, the client will not be able to return the goods ordered, unless they’ve been damaged in the delivery process.
It is the customer’s obligation to ensure that the correct product for its specific application has been ordered and that both the quantities and the specific sizing are correct.
VA Design warrants that when the goods have been dispatched from the manufacturer they are in good order.
Should goods be received in a damaged condition a note must be made on the weight bill and VA Design must be notified within 24 hours of receiving the delivery.
Damaged goods will then be replaced free of charge.
Should VA Design not be notified within the 24 hours of delivery any further claims will be null and void.
Transport charges for products returned for refund under the manufacturer’s warranty shall be borne by the manufacturer if the product has failed due to factory defaults.
Any products that need to be returned as a result of the manufacturer’s defaults must be ready for collection by our transporters no later than three days after the initial delivery otherwise should goods not be ready for collection by this time, the item shall no longer be accepted for refund.
Products returned must be adequately packaged in the original packaging and be in as-new condition. Where original packaging was discarded, it shall be the customer’s responsibility to ensure the item is packaged adequately to avoid damage in transit. Our contracted third-party couriers do not offer packaging services and may refuse to accept products without adequate packaging. In the event where our transporters collect an item not packaged properly, or where they assisted the client with packaging, this shall be done at the customer’s own risk.
Need help?
Contact us at info@vandesign.co.za for questions related to refunds and returns.
